How GCC transportation authorities should prepare for a world transformed by COVID-19

By Mark Haddad and Gustave Cordahi


The urban transport landscape is undergoing considerable disruption, as the COVID-19 lockdown and curfew policies dramatically restrict mobility in GCC cities. For transportation decision makers, the crisis poses a difficult challenge, yet it also offers an opportunity to learn from developments, contribute to countering multiple waves of the pandemic, and prepare for a post-COVID-19 world.

The financial impact of the crisis will be sizable. The sharp decline in passenger volume on public transit has reduced revenue for some operators by up to 90%, even as transit systems face higher operating expenses to sanitize assets, manage crowds, and adjust capacity. Residents are driving far less than before the crisis, which results in lower revenues from fines, parking, or tolls. In Saudi Arabia, for example, we estimate that an extended lockdown can lead to a decline in revenue of $1.7 billion in 2020 from traffic enforcement alone.

The COVID-19 pandemic has accelerated trends that will have a lasting impact on urban transportation even after the pandemic is over. Such trends include remote work, distance learning, e-commerce, and the home delivery of food and groceries. Residents are expected to rely more on private vehicles than public transit. For government authorities, the challenge is to learn from these shifts in behavior. The right steps now can ensure that public transit, shared mobility, and other options all remain relevant once the crisis is over. More broadly, governments will be able to meet the changing transportation needs of urban residents.


To navigate the crisis and emerge stronger, GCC transportation decision makers should act on six fronts.

1. Become an active partner in overcoming COVID-19

Many government authorities are already helping counter the pandemic, but subsequent outbreaks are likely. Transportation authorities can partner with health, emergency, and essential services providers to transport frontline workers, tests, and medical supplies safely and efficiently using repurposed public vehicles. From a facilities perspective, parking lots and other large city-owned facilities can be converted to safe testing areas or for the construction of field hospitals. Given budget constraints, transport authorities can access emergency budgets and stimulus packages.

2. Adapt operations to make public transit more attractive

As residents shift to privately owned vehicles, authorities need to make public transit attractive again. Strong disinfection and cleaning processes should be incorporated into regular operations and maintenance. Once the lock-down ends, authorities should adopt technologies such as real-time crowd monitoring solutions, which can inform passengers about whether social distancing is feasible, and instruct operators to skip stops if passenger volumes become excessive. Authorities can also redesign facilities to eliminate fareboxes and cash, and shift to all-digital, no-touch access and payment, making systems “distancing friendly by design.”

3. Capture lessons and update business plans

The changes in urban transport are significant and offer valuable insights to help authorities meet objectives such as reducing traffic congestion and pollution, along with improving road safety, and cutting costs. Governments can make urban transport more equitable by identifying under-served communities that have been hit hardest in terms of their access to healthcare. To that end, authorities should develop an action plan with potential revisions to public transportation coverage, possibly including partnerships for first-and-last-mile solutions.

4. Accelerate work on major projects during the slowdown

Given lower activity levels, authorities can close lanes or even entire roadways to accelerate construction, installation, or maintenance with minimal disruption. This also applies to public transportation projects, such as Riyadh Metro or Dubai Expo stations, as projects can now proceed uninterrupted.

5. Adopt technologies that can complement traditional solutions

Promising technologies are emerging that can provide transportation with less, or in some cases no, human contact. These technologies include drones and robots that can deliver goods, autonomous vehicles, and 3-D printing, which can eliminate the need for humans to be involved in some urban freight transportation and can lessen supply chain interruptions.

6. Upgrade internal policies and make the organization more resilient

Transportation authorities should adapt to a more volatile and unpredictable environment in which future disruptions are likely. Adopting digital technology, revamping HR policies, and training staff allows transportation authorities to accomplish more critical and non-critical¬ tasks remotely, therefore maintaining continuous operations during emergencies. Similarly, authorities can upgrade supply chains to become more efficient and ensure that their organization can get the essential goods and services needed to function, regardless of circumstances.

The current urban transport environment is very challenging. It also presents transportation authorities with an opportunity to improve, thereby better serving their constituents during and after the COVID-19 crisis.

This article originally appeared in April 2020 on Logistics ME.

About the authors

Mark Haddad is a principal, and Gustave Cordahi is a senior associate, with Strategy& Middle East, part of the PwC network.

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Mark Haddad

Mark Haddad

Partner, Strategy& Middle East

Gustave Cordahi

Gustave Cordahi

Principal, Strategy& Middle East

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