1. Become an active partner in overcoming COVID-19
Many government authorities are already helping counter the pandemic, but subsequent outbreaks are likely. Transportation authorities can partner with health, emergency, and essential services providers to transport frontline workers, tests, and medical supplies safely and efficiently using repurposed public vehicles. From a facilities perspective, parking lots and other large city-owned facilities can be converted to safe testing areas or for the construction of field hospitals. Given budget constraints, transport authorities can access emergency budgets and stimulus packages.
2. Adapt operations to make public transit more attractive
As residents shift to privately owned vehicles, authorities need to make public transit attractive again. Strong disinfection and cleaning processes should be incorporated into regular operations and maintenance. Once the lock-down ends, authorities should adopt technologies such as real-time crowd monitoring solutions, which can inform passengers about whether social distancing is feasible, and instruct operators to skip stops if passenger volumes become excessive. Authorities can also redesign facilities to eliminate fareboxes and cash, and shift to all-digital, no-touch access and payment, making systems “distancing friendly by design.”
3. Capture lessons and update business plans
The changes in urban transport are significant and offer valuable insights to help authorities meet objectives such as reducing traffic congestion and pollution, along with improving road safety, and cutting costs. Governments can make urban transport more equitable by identifying under-served communities that have been hit hardest in terms of their access to healthcare. To that end, authorities should develop an action plan with potential revisions to public transportation coverage, possibly including partnerships for first-and-last-mile solutions.
4. Accelerate work on major projects during the slowdown
Given lower activity levels, authorities can close lanes or even entire roadways to accelerate construction, installation, or maintenance with minimal disruption. This also applies to public transportation projects, such as Riyadh Metro or Dubai Expo stations, as projects can now proceed uninterrupted.
5. Adopt technologies that can complement traditional solutions
Promising technologies are emerging that can provide transportation with less, or in some cases no, human contact. These technologies include drones and robots that can deliver goods, autonomous vehicles, and 3-D printing, which can eliminate the need for humans to be involved in some urban freight transportation and can lessen supply chain interruptions.
6. Upgrade internal policies and make the organization more resilient
Transportation authorities should adapt to a more volatile and unpredictable environment in which future disruptions are likely. Adopting digital technology, revamping HR policies, and training staff allows transportation authorities to accomplish more critical and non-critical¬ tasks remotely, therefore maintaining continuous operations during emergencies. Similarly, authorities can upgrade supply chains to become more efficient and ensure that their organization can get the essential goods and services needed to function, regardless of circumstances.
