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Public sector strategy consulting services

Making the world a better place

Bold, practical strategy that works

In the face of new challenges—like automation, an aging workforce, spending cuts, globalisation, and digitisation—public sector organisations must refocus on what they do and how they do it to maximise their impact on citizens and communities across the globe. We help leaders at the most successful organisations ensure that they are invested in the right capabilities, are sustainably funded, and have the means to deliver on their purpose. This is strategy, made real.

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How we help clients

Education, health and social service

Dreaming big is important — as long as those dreams are pulled down to earth. We embed our strategy capabilities with your teams to transform perspective into pragmatism and ambition into action. The result? Strategy that works for government agencies, NGOs, and citizens around the world for years to come, supporting the complex needs of children, students, victims, immigrants, the unemployed, veterans, the disabled, the elderly, and all their caregivers.

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Environment, energy and resource policy

We help clients develop initiatives that aim to enhance energy savings, promote the more rational use of energy, and increase the share of renewable energy in overall energy supply. And we ensure that effective climate protection policies do not have a negative impact on your competitive advantage.

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Customs, immigration and border control

At Strategy&, our experts advise clients on strategies in administrations, reform, risk management, intelligence, border management, enforcement, investigation, technology, and operations. We leverage our expertise in trade facilitation, cargo tracking and monitoring, risk assessment, ICT transformation, and trade data integration to bring an additional level of rigour to our analyses. Our field-leading specialist capabilities in modelling; simulation and wargaming; enterprise resilience; business continuity planning; and operational, fraud, and security risk further enhance our ability to support the strategic agenda of immigration, customs, and border security administrators.

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Defence, national security and law enforcement

We have a long history of success in partnering with global governments on defence and national security. Our domain experts work in land, air, sea, special forces, and intelligence domains, harnessing a deep understanding of both intelligence collection and assessment disciplines. We can help you combat crises with strategic solutions, applying the lessons learned from our engagement with the commercial world to deliver global solutions to critical defence challenges.

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Transport and infrastructure policy

As you navigate the complexities of transporting goods by land, sea, or air, we deliver results to redefine your future. Our integrative approach combines extensive firsthand knowledge of the markets, technologies, and best practices, to map out a comprehensive strategy that streamlines all modes of transportation. When we unlock the right strategy for your organisation, we’ve tapped into a depth of differentiation that no one else in the world can own like you.

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Impact

5 year strategic priorities development for a top ranked leading Southeast Asian university

A leading research intensive university sought to refine their 5 year strategic plan to refocus on key priorities for ranking and research growth. Strategy& helped define a refreshed vision and supporting strategic priorities. Critical was establishing and aligning on a prioritised set of initiatives that would contribute to increased ranking, research and teaching outcomes, new revenue streams for financial sustainability, cost saving measures, new capabilities and fostering new ways of working to improve performance and collaboration between entrenched silos.

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Strategic review and implementing administrative excellence for leading Singapore university

The university aimed to build a sustainable and resilient administration, improve their rankings, and achieve best practice operations. Strategy& conducted a review of the university’s strategy, functions, policies, business processes and technology, developed performance management KPIs, prioritised improvement opportunities, and supported the change management journey. This resulted in administrative structural improvements, better governance, process efficiencies, policy updates, business-IT alignment, research support function improvements, upskilling of staff and improved customer service.

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Digital transformation and improving operational efficiency and cost management for a top ranked global business school

A global business school was faced with rising costs and inefficiencies in managing their business given acceleration in its growth in size and operations. Based on our Fit-for-Growth framework, Strategy& assessed various functions across the school, identified buckets of cost savings and recommended initiatives to improve operational efficiency and realise savings that were re-invested in the school’s strategic pillars including teaching and research excellence and digital capabilities uplift. We established a school-wide transformation programme and strategic programme management office to implement and track these initiatives including transformation change management. We also established a 5-year digital transformation programme, which included the implementation of new solutions for CRM, RPA, procurement and business intelligence.

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Research strategy for the Faculty of Medicine at a leading Group of Eight Australian university

Medicine-related funding has become increasingly competitive with limited future growth anticipated and success was therefore dependent on gaining share from other institutions. The Faculty of Medicine embarked on re-defining their research strategy that would enable it to uplift its performance in-line with the university’s broader strategic objectives. Strategy& supported the faculty in developing a thematic strategy that cut across its various pre-clinical and clinical schools as well as its affiliated local health districts and medical research institutes. Programme resulted in ~$180m of additional identified research funding over a 10 year timeframe through the thematic strategy and operating model and also fostered greater research performance accountability at the faculty leadership and individual academic levels via a new performance assessment framework.

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Establishing an integrated academic health centre in Malaysia

Strategy& assisted a leading public education and health care institution to establish an academic health centre (ACH) comprising their existing faculty and hospitals. Based on our Capabilities-Driven-Strategy framework, we assessed their major challenges, identified the “ways to play” and recommended initiatives across the areas of strategic initiatives, people and organisation, measures and motivators, culture, governance, processes, financials, tools and technology, and facilities.

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Contact us

Joseph Ho

Joseph Ho

Director, PwC Singapore

Terence Moey

Terence Moey

Director, PwC Malaysia

Laurenz Laurenz

Laurenz Laurenz

Senior Manager, PwC Indonesia

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