Office of the future

Reimagining how, where, and when work gets done

Fit for Growth

The new hybrid model

According to a recent PwC survey on remote work, the majority of employees want permanent flexibility in their work hours and better equipment to increase productivity from home. 

Are you ready to pivot forward in this new business environment? Remodeling office spaces to increase physical distancing is part of the equation. But equally important is thinking about how to maintain engagement, support emotional well-being, and boost productivity with remote teams. Now is the time to strategically align your capabilities with new ways of working, rather than seeing the evolution as a stop-gap solution.

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Configuring the office for the hybrid model

Who will work from where, and when

What’s worked best so far with your remote workforce? In the early days of the pandemic, when people were empowered to make decisions and act quickly, they rose to the occasion. To retain these positive behaviors, you might start by trying to understand how people’s roles and responsibilities relate to their mobility.

Grafico intitolato 'How to design mobility standards by employee personas' che classifica i dipendenti in quattro tipologie in base allo stile di lavoro e alla percentuale target di presenza in ufficio. Le categorie sono: 1) Collaborator – es. product manager, strategist, creativi, con presenza target del 30-60%, rappresentati da tre persone collegate da linee; 2) Connector – es. HR, marketing, vendite, anche con target 30-60%, rappresentati da due persone collegate; 3) Resident – es. IT, R&D, amministrazione, con target 90-100%, rappresentati da una griglia esagonale; 4) Rover – es. relationship manager, analisti credito, contabili, con target 0-20%, rappresentati da una persona con valigetta in cammino. Include anche note su esigenze tecnologiche, interazioni con clienti e mobilità.

Six ways of working to enable collaboration and build community

When we need to make transformational change, we need to engineer it intentionally. That means putting in place standards and guidelines. Routines. Risk and controls. Tools and technology. All of these need to be in place if hybrid WFH models are to work over the long term. With that in mind, here are a few actions to prioritize in the office:

And here a few other actions that can be just as effective when they happen remotely from home:

How to make working from home work well over time

Combine culture change with technological tools to make your hybrid model most successful.

Diagramma a tre sezioni con frecce direzionali verso destra. La prima sezione recita: 'Come leader, sii accessibile, trasparente e umano', con sottotesto: 'Distingui le poche cose che fanno davvero la differenza per te'. La seconda: 'Dai potere alle persone nel prendere decisioni; aiutale a vedere rapidamente l’impatto del loro lavoro', con sottotesto: 'Premia i comportamenti positivi, ad esempio ringraziando e perdonando piccoli errori'. La terza: 'Usa la tecnologia come abilitatore', con sottotesto: 'Videoconferenze, chat, messaggistica istantanea e documenti condivisi favoriscono la collaborazione tra membri del team in luoghi diversi'.

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Vinay Couto

Vinay Couto

Principal, Strategy& US

Dr. Deniz Caglar

Dr. Deniz Caglar

Principal, Strategy& US

Ed Faccio

Ed Faccio

Partner, Real Estate Strategy and Technology, PwC United States

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