Our solutions - Operating model

“A company with a strong alignment between its strategy and its operating model is like an engine firing on all cylinders.”

The problem: Having a misaligned operating model

Building a strategically aligned, “fit for purpose” operating model continues to be an elusive goal for many companies. They may be struggling with the symptoms of an underperforming operating model, including business units and functions that protect their own domain’s priorities to the detriment of the overall business, hoarded or wasted resources, strategic goals without follow-through, and a culture that dismisses or ignores accountability.

Among other things, an operating model determines behavior, workflow and process design, IT decisions, and investment decisions. When a company’s operating model is inconsistent with the broader objectives of the business, that misalignment affects the day-to-day actions of individual employees and ultimately creates an insurmountable gap between strategy and execution.

Our solution: Build a strategically aligned operating model

Operating Model Blueprint: Ensuring fit for purpose People and organization Organization model, including role of headquarters vs regions, central vs de-central model, roles and responsibilities and reporting lines  Processes How work is executed in the organization and how innovation flows through processes  Governance interactions Decision rights, decision making processes, and governance models and their operating guidelines  Culture How people think and feel in the organization and what motivates them to work in a particular way and drive a common goal  Measures and motivators Incentives and metrics / key performance indicators used to measure success (e.g. global sales incentives)  Way to Play Systems and tools required to enable efficient execution of processes

Companies with a Capabilities-Driven Strategy have a great starting point for developing their operating model because they have clarity about the “what” (the way the company creates value through its differentiating capabilities) and can therefore define the “how” (the way to organize to create value).

At Strategy&, we recommend starting with a Capabilities-Driven Strategy to establish clarity about the “what” (the way a company creates value through its differentiating capabilities) before defining the “how” (the way to organize to create value). After that’s in place, we work with clients to develop an operating model that brings their strategy to life, by determining the organizational imperatives for:

  • delivering the value proposition
  • building the company’s differentiating capabilities
  • executing its strategic priorities

We then develop an operating model blueprint that puts differentiating capabilities at the heart of key organizational elements and develop a roadmap for change.

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SoundBite: The secret to strategy that works

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