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Business-to-business services comprise many disparate sub-sectors, from logistics through to professional services. As such, it is difficult to draw universal truths or escape the conclusion that its health depends to a large extent on the sectors it serves. Inevitably, some segments have suffered more than others.
The short-term impact of COVID-19 has been closely tied to the end-user markets. However, the recovery of the sub-sectors which have been hit hardest by the pandemic, like facilities management and serviced-office providers, will hinge on how the lockdown is released.
Business services firms now have the opportunity to rethink, reassess, diversify and embrace enabling technologies to help them recover.
“While the crisis may trigger an evolution in the use of outsourcing, clients will evaluate potential partners through a different lens, testing for greater resilience, flexibility, and control. Simple offshoring alone will no longer be sufficient.”
This insight is brought to you using the capability of Strategy&, PwC’s global strategy house, alongside our PwC industry experts. Together, we transform organisations by developing actionable strategies that deliver results.
We are uniquely placed to combine strategy with technical, industry and execution expertise. We embed our strategy capabilities with expert teams across our PwC network, to show you where you need to go, the choices you’ll need to make to get there, and how to get it right.
The result is an authentic strategy process powerful enough to capture possibility, while pragmatic enough to ensure effective delivery. It’s the strategy that turns vision into reality. It’s strategy, made real.