Open Banking and Payments Survey

Only slightly ajar

Skepticism about security and functionality of Open Banking is slowing down the opening of the financial sector

With the introduction of PSD2, a world of new payment options and digital financial services was supposed to be established in Europe. However, reservations about open banking offerings are still high among Europeans: only 20% of respondents across 12 European countries are willing to share their financial data with banks or third-party providers.

European consumers are most likely to be persuaded to share their banking data by means of purchase discounts, free use of banking services or automated tax returns.

European respondents still trust traditional banks and card providers most when it comes to sharing personal information (17%). Compared to the previous survey, however, these banks and card providers have lost four percentage points of their trust. Payment service providers (9%) and retailers (8%) were able to hold their own against neobanks and FinTechs, which would receive data far behind only 3% of consumers throughout Europe.

Preference for cash is decreasing

"Is the move to cashless payments, and the related increase in available data, already fueling Open Banking? Not quite yet."

Moving forward

  • Open Banking: still only very slightly open – further convincing required with right use cases
  • Actual data sharing beyond banking suggests wider reach is possible – but which use cases will help?
  • Shopping discounts are most desired benefit across countries; popularity of other benefits varies
  • Banks need to act now to leverage their status as most trusted player

Sample and methodology

  • Respondents: 3,500 participants
  • Scope: 12 countries
  • Format: online questionnaire with 10 questions via Google survey
  • Survey period: August - September 2020

Louisa Klebe also contributed to this survey.

Contact us

Andreas Pratz

Andreas Pratz

Partner, PwC Strategy& (Germany) GmbH

Mischa Koller

Mischa Koller

Senior Manager, PwC Germany

Johannes Gärtner

Johannes Gärtner

Manager, PwC Germany

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