Customer Strategy | Strategy& Turkey

Customer Strategy

Putting customers first, building value that lasts

Why leading companies are prioritising customer strategy

Consumer insights. Data analytics. Digital marketing. Personalisation. Artificial intelligence. Omnichannel experiences. Design thinking. As digitisation continues transforming all aspects of your business, understanding your customers—and exceeding their expectations with your core capabilities—is increasingly important. In collaboration with the frontline teams at PwC, we help clients strategically plan the right mix of business, experience, and technology to drive actionable change from the very start of our engagement, and deliver results that redefine your business for years to come.

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How we help clients?

Customer and Experience Strategy

Companies must strike the right balance between generating value for the customer and value for the business. To do that, we help clients evaluate their overall customer landscape, determine which segments they should focus on, and then consistently engage with those customers in every interaction across products, services, solutions, and brand messaging.

Service offerings include:

  • Customer growth strategy

  • Customer segmentation

  • Experience strategy and design

  • Value proposition development

  • Digital customer insights and analytics

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Ozan Cığızoğlu

Ozan Cığızoğlu

Partner, Strategy& Türkiye