The fits-and-starts organization
“Let 1,000 flowers bloom”
Scores of smart, motivated, and talented people work in the fits-and-starts organization, but they usually do not pull in the same
direction at the same time. When they do, brilliant breakout strategic moves can result. More often, the energy is there, but the
discipline and coordination are not. This organization attracts intellect and initiative, creating an entrepreneurial environment where
people can take an idea and run with it.
Without strong direction from the top and a solid foundation of common values below, initiatives either clash and explode or fade out. The
result is an overextended organization on the verge of spinning out of control.
People do not collaborate effectively across organizational lines. Senior leaders do not consistently do as they say, and top leaders do
not deliver consistent messages. Leaders are more focused on immediate objectives than playing for the long term. Decision rights may be
highly decentralized, but the information required to make good decisions is often available only at headquarters, if at all.
Decision-makers fly blind, and the organization fails to execute its strategic agenda.
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