Lean Operations: Re-engineering for Sustainable Cost Fitness

Operations re-engineering continues to be on the agenda of the world's financial services firms, as they seek to reduce costs and create more scalable, leaner operations. Competitive, regulatory and macro-economic challenges continue to reinforce the importance of lean operations.

We were delighted to host a roundtable discussion to explore the opportunities that lean operations can bring as well as how to deliver it. We were particularly pleased to welcome Richard Godfrey, Chief Operating Officer, HSBC Securities Services (HSS) as guest speaker.

Strategy& has extensive experience in creating lean operations within the Financial Services industry, we looked at specific Financial Services issues; techniques for getting it right first time; and sustaining the benefits for the long term.

As well as outlining his vision, Richard commented on HSS’ recent experiences, exploring the benefits of re-engineering and offering a perspective on lessons for successful implementation.

“Lean really has been a total change in the way we do things… for the better.”