Operations strategy

PwC’s strategy consulting team Strategy& provides a level of operations expertise unique among general management consulting firms. Our definition of operations includes product and process development, manufacturing, sourcing, distribution, sales force, customer care and "back office" operations. Combining deep functional skills and product, process, and service-industry experience, Strategy& helps clients build competitive and differentiating operations capabilities that deliver value while allowing companies to operate profitably and invest in the future.

Client engagements range from acquisition due diligence to operations diagnostic to corporate or business-unit strategy, along with post-merger integration, implementation support, and continuous improvement. We apply lessons learned across industries to achieve and sustain step-change performance improvement. Strategy&’s operations professionals bring an explicit, analytical understanding of strategic, tactical, and operational decisions and their impact on bottom-line performance.

Thriving on disruption
The design and engineering (D&E) industry is going through a period of rising revenues but declining profits. What most D&E firms need is a strategic plan for achieving scale — an economy of scale that comes from investing in assets and acquisitions that will strengthen the areas where the company excels.

Our thought leadership

Next-generation supply chains
Major shifts in global business conditions are radically altering input costs and risk. In response, companies must realign their supply chains
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This perspective identifies three sourcing maturity levels: novice, progressing, and best in class. It provides both a questionnaire for determining your company’s level and specific critical steps for success.
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Consumers have grown accustomed to getting things their way. With customer demands growing more sophisticated and customization becoming more popular in several categories.


How we help our clients


We continue to work with clients to deliver tangible results and refine sourcing capabilities, such as modelling total cost, leveraging supplier innovation and evolving a global supply base.

Supply chain

We invented the term more than 20 years ago and have maintained a thought-leadership position as supply chain concepts evolved through material requirements planning (MRP), enterprise resource planning (ERP), just-in-time delivery and globalisation.


Strategy& assesses overall manufacturing asset competitiveness, determining the status of manufacturing technology, defining the right make versus buy options and establishing new global manufacturing networks.

Service operations

We help clients across both government and service industries to design and improve the performance of their back office and customer care operations.

Strategy operations

Our operations strategy capabilities help clients to pinpoint the greatest opportunities for improvement across their extended enterprise.

Six sigma

Our deployment of the Lean Six Sigma (LSS) transformation capabilities helps clients to drive a wide front of continuous incremental change to build their own LSS capabilities.