The future of wealth management service
To succeed in the decade ahead, established wealth management companies will need to leverage technology in much the same way that their cutting-edge counterparts have in other industries. This means embracing a digital approach to doing business that is online, mobile, social, real-time, and 24/7. Getting there will mean rethinking just about everything, from how they interact with clients to how they conduct business in the back office. And they must embrace digitization in ways that complement the expertise of financial advisors and private bankers, especially for the ultrarich.
(Financial Times ‘The Connected Business’ guest column)