Chief digital officers in the telecom industry: A study in change

As telecom operators move ever more rapidly into the age of digitization, a growing number of them are appointing high-level executives to lead the charge: Chief Digital Officers (CDOs). Their charge is to gather the cross-functional expertise and capabilities needed to take advantage of their companies’ privileged position as enablers of the digital revolution. A Strategy& survey of more than 100 telecom operators conducted in 2014 offers insight into the number of firms that have done so (22 percent), their backgrounds and place in the corporate organization, and the way they perceive their role.

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