The new IT agenda: How to define and deliver a capabilities-driven approach

As they seek to develop a strategic role in today’s organizations, chief information officers and chief technology officers have a choice: to try to fulfill all the demands placed on them while spending less and less money, or to focus on being “fit for purpose” — providing the capabilities their company needs most, in line with its most essential ways of creating value. This perspective lays out a three-step process that can help IT leaders become critical partners to the rest of the enterprise in building capabilities, while making the most of the information and communications technology (ICT) products and services available to them.