Limiting the impact of data breaches: The case of the Sony PlayStation Network

Published: June 8, 2011

Executive summary

Every company faces crises at one time or another. A few of them, especially so-called Black Swan events like the record-shattering Japanese earthquake of March 2011, are unavoidable. But others, including the seemingly unending stream of data breaches, could be avoided or mitigated with a rigorous approach and a proactive process for risk management. Such an approach can make all the difference when senior management is called to account in the aftermath of a crisis.

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Limiting the impact of data breaches: The case of the Sony PlayStation Network