Mall asset management and performance improvement plan

The situation

A large regional mall operator was looking to improve the performance of one of its flagship super-regional malls, with a GLA upward of 100,000 square meters.

How we helped

Strategy& performed a baseline and identified gaps across all facets of the business covering:

  • GLA tenant and category mix optimization
  • GLA layout improvements
  • Pricing review and contact structures
  • Media and kiosk performance optimization and partnership models
  • Operating cost optimization covering FM, utilities, and other operational cost buckets

From the improvement areas identified, and the size of the impact of each, the team forecasted an incremental 20 percent increase in annual EBITDA.

Results

The resulting initiatives were approved by management and rolled out across the mall.