After feeling the growth pains of significant socioeconomic progress, the government of a Gulf Cooperation Council country required a strategy to transform and modernize government operations to improve its services. The country launched a full-scale government restructuring program and retained Strategy& to support the development of the strategy, the design, and the implementation of the full program.
Working with government counterparts, the Strategy& team created strategies and operating models for all major government structures. These models redesigned and streamlined the public sector, transformed services delivery through effective use of technology, and enhanced citizen participation in decisions. A program management office was created to carry out the restructuring initiatives.
By the second phase of the plan, the government-wide transformation was experiencing tremendous success through trusted client relationships, increased stakeholder awareness, and major efficiency improvements.