Ashish Jain is an advisor to executives in the financial services industry for Strategy&, PwC's strategy consulting group. Based in Chicago, he is a principal with PwC U.S. With a focus on retail banking and the credit card industry. Ashish specializes in operating model transformation and customer experience improvement for financial services organizations.
Some examples of Ashish’s recent client engagements include: for a top 20 regional bank in US, Ashish led a major transformation to redesign the operating model to improve efficiency and drive revenue growth; for a leading monoline financial services organization, developed, and implemented customer experience strategies, including objectives across servicing needs, attributes, and service performance levels; and to improve efficiency and effectiveness for a major outsourcing organization for HR and benefits activities, redefined the end to end operating model for the organization including people, process, and technology capabilities
Prior to joining Strategy&, Ashish was a Relationship Manager and Operations Analyst at Mashreq Bank, Dubai.
Ashish earned his MBA from the Indian Institute of Management, Lucknow. He also holds a BE in Mechanical Engineering from MDU, India.