Organization efficiency

Our Organization efficiency service offering helps clients respond to competitive pressures by restructuring their organizations to achieve greater cost efficiency in their business. Our approach is grounded in the realization that clients must cut costs to grow stronger. PwC's Strategy& help our clients recognize which capabilities enable their marketplace differentiation and warrant “growing stronger” and which should be more efficiency focused. We help clients establish functional capabilities that outperform the competition by adopting a lean headquarters model, setting up and optimizing shared services, leveraging the benefits of outsourcing and offshoring models and redesigning end to end business processes. We help our clients benchmark efficiency and effectiveness of their support functions, redefine their corporate operating models, set up and optimize global shared services, design sustainable outsourcing and offshoring models and streamlined business processes.

Service offerings

Our organization efficiency service offering supports clients through their improvement or transformation journey, starting with setting the agenda to helping design the new organization and processes to supporting the implementation effort. We often work with clients in four areas:

Benchmarking overhead functions

Strategy& has an extensive efficiency and effectiveness benchmark database of corporate support functions. Our database includes client data from dozens of engagements around the world in the last few years. Leveraging our benchmark database and stress-tested methodology and tools, we rapidly benchmark the efficiency and the effectiveness of our client’s corporate support functions and identify improvement opportunities.

Our benchmarking is always actionable, going beyond simple numerical comparisons to providing insights on the variances from the benchmarks and how the performance can be improved. We work with our clients to define a vision for the improved end-state for a single function or the entire corporate organization, develop an integrated business case for the vision, and outline a roadmap to reach the end-state.

Shared services strategy and design

With our global footprint and dozens of shared services engagements, we understand the challenges of setting up and running successful captive shared services in the US, Europe, South America, and Asia Pacific. We support clients just embarking on the shared services journey as well as those looking to improve their long established shared services.

We are particularly strong at developing shared services strategies, assessing the implications on the existing operating model, and planning for change management challenges. We also help our clients select their captive shared service site(s) and redesign their processes for a shared service environment. To ensure sustainability, we frequently help clients design their shared services governance processes, including setting up governance committees, developing service level agreements, and defining charge backs.

Outsourcing and offshoring services

Many companies are turning to outsourcing and offshoring their support services to reduce costs while improving the effectiveness of their services. We counsel our clients from defining the outsourcing and offshoring strategy to selecting the right partners to transitioning their services. In particular, we help clients develop the right strategy for them, selecting what work to offshore, which vendors to engage, and how best to design solutions that meet their needs.

With our deep ITO and BPO experience, we guide vendors to provide their tailored services and best pricing that fully meet our clients’ needs. Independent of any sister outsourcing implementation services, we advise our clients candidly and completely objective, ensuring they arrive at the right solution.

Business process transformation

Our business process transformation service helps our clients improve their processes. We apply process improvement methodologies, such as Lean and Six Sigma, and look to eliminate low value work, automate manual activities, consolidate transactional work, standardize processes around a best practice, and design “fit-for-purpose” process to balance customization and standardization.

We have built significant expertise through client engagements and bring best practices for many processes, such as IT Demand Management; Budgeting, Forecasting, Reporting; Training, Recruiting, and Contract Management.

Our thought leadership

Next-generation global sourcing
Consumer products companies today face a set of challenges that are different from any they have experienced before.
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CFO Thought Leaders
Today’s CFOs have become a vital part of the corporation’s leadership team and have assumed responsibilities of a breadth and magnitude that make the title “chief financial officer” slightly antiquated.
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This book reveals that a clear view is emerging of the changes that lie ahead for the global services industry, as well as of the most effective approach for dealing with these changes.

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