Vendor management for large automotive finance company

An automotive finance company experienced variable performance in its vendor management/procurement function. The client wanted to understand how to increase service levels to the business customers and strengthen accountability with vendors.

Strategy& conducted a diagnostic of the vendor management/purchasing function for the captive to identify key performance issues and prioritize improvement opportunities. Assessment identified practical process, governance, and policy improvements which resulted in increased service levels for business customers and strategic sourcing savings of 15% in procured services.