Automotive captive finance company IT effectiveness and efficiency

Senior management at a captive finance company wanted to understand how effective and efficient their IT department was relative to industry benchmarks in order to improve cost and delivery performance.

Strategy& conducted a performance diagnostic of the captive’s information technology department. The assessment included building a baseline of current performance, identifying improvement opportunities using cost and quality analysis, and providing the senior management with an actionable agenda. The study included a review of all information technology department costs, services, and suppliers. As a result, we identified cost reduction opportunities in excess of 25% and multiple strategies for improving delivery performance.