Winning with complexity: Operations capabilities that drive profitable growth
Rich Kauffeld, Arvind Kaushal, and KB Clausen

Leading companies are struggling to master the increasing levels of complexity that are inherent in growth. New product innovations, geographic expansion, and proliferating distribution channels bring complications that can squeeze profit margins even as they generate new revenues. Winning with complexity requires building sets of operations capabilities tailored to each product, market, and channel.


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