Mutual accountability: An interview with Meg McCarthy, head of IT at Aetna

Meg McCarthy, Aetna’s executive vice president for innovation, technology, and service operations, attributes much of her company’s success in making well-planned and carefully carried-out investments to the company’s use of detailed road maps for matching technology investment decisions with the needs of the business. In this exclusive interview, she describes the origins of the process, how it is governed, and how the business units and the IT organization interact to build the critical capabilities the company depends on for its success.

Note: This video was originally published by Booz & Company.


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