The firm received highest score ever for a management consultancy in leading Dutch client satisfaction survey
Amsterdam, 23 September 2011 — Booz & Company was named the top management consultancy firm on the Incompany 100, a leading Dutch survey on the performance of professional services organizations. With an overall score of 7.59, the firm received the highest score of any management consulting firm to date.
Clients not only mentioned their appreciation for the quality and results generated by the firm’s services; they were also very satisfied with the close working relationship. According to Peter Mensing, Managing Partner of Booz & Company in Amsterdam, tight collaboration with clients is a key driver for Booz & Company: “Aside from offering strategic advice, we strive to develop the necessary capabilities to realize winning strategies.”
The Incompany 100 survey is conducted annually by Blauw Research among leading Dutch business leaders and measures client satisfaction with professional services firms across several categories. In the category of Management & Organization, Booz & Company scored highest in all four categories of assessment: Results (7.75), Service (7.6), Knowledge (7.5) and Price (7.5). Based on these scores, overall customer satisfaction in Booz & Company reached a weighted average of 7.59. According to Incompany Magazine, this is the highest score ever attained by a management consultancy in this survey.
“Of course, we are very pleased with the appreciation expressed by our clients in this survey,” said Peter Mensing, Managing Partner of Booz & Company in Amsterdam. “This outcome underscores our commitment to working closely with our clients. Aside from offering strategic advice we strive to develop the necessary capabilities to realize winning strategies.”
Besides the scores mentioned above, clients also rated Booz & Company highly in the following categories: Integrity (7.87), Attitude (7.93), Professional Knowledge (7.93), and Delivered Services (7.87).
The Incompany 100 survey is conducted annually by Blauw Research among influential Dutch business leaders, and measures client satisfaction with professional services firms across several categories. Respondents are executives who are directly responsible for hiring business services organizations. The companies surveyed are all graded on four main categories: knowledge, service, price and results, and divided into nine different service categories: e.g. tax, banking, law, accounting, and management and organization.