“The Human Side of Business: Traumatized But Ready for Recovery”
In an interview in the June 8, 2010 issue of The Huffington Post, Booz & Company Senior Partner Jon Katzenbach (North America) detailed the importance of a company’s “informal organization,” the bundle of organizational elements often hidden from view but, if harnessed correctly, can help leaders gain a powerful performance boost. “In our years helping leading organizations improve performance, we’ve learned that leaders at all levels have a difficult time with, or don’t realize they need to address, a key avenue to success: balancing two distinct dimensions of human behavior and organizational performance—the ‘formal’ and the ‘informal’ elements,” said Katzenbach, co-author of the new book, Leading Outside the Lines: How to Mobilize the (in)Formal Organization, Energize Your Team, and Get Better Results. The very best leaders, he added, are those who achieve results by successfully balancing the informal with the formal, without having to make tradeoffs. “They get the efficiency of the formal with the creativity of the informal; the focused execution with the responsiveness to new opportunities; the accountability with emotional commitment,” Katzenbach said.