“The Office Skirmish: How to Avoid Round 2”
In the March 14, 2010 issue of The New York Times, Booz & Company Senior Executive Advisor Damon Beyer (North America) said after a quarrel with a colleague who appears to have forgotten about it, it’s probably best to ignore the situation and move on yourself. “If it is clear, however, that your colleague is still upset and feeling animosity toward you,” Beyer added, “it’s best to raise the issue.” Contrary to conventional management wisdom, leaders can unleash creativity, innovation and the productive potential of their employees by strategically employing “right fights,” assert Beyer and Booz & Company Senior Fellow Saj-nicole Joni in their new book, The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and Value, from Harper Collins. The Right Fight outlines the principles, practices and skills that companies need to embrace and win the battle for coherence, the competition for innovation and the diversity of views that generate breakthrough performance.