James Twaddle is a Sydney based Partner who works on strategy across service industries, having joined Strategy& in 2009.
James is an expert in financial services and higher education strategy, operations, and transformation. Particular areas of focus include capabilities-driven strategy, customer centric transformations, and using his background as an economist to develop responses to industry trends.
Recent engagements include working with a large financial services firm on a customer centric transformation that also involved taking cost out of the business, transforming a top Australian university to enable significant investments, and working with a multi-national bank on an IT transformation.
Prior to joining Strategy&, James was an economist at the Reserve Bank of New Zealand (RBNZ), New Zealand’s central bank. James holds a BCA (Hons) in Economics and Accounting from Victoria University of Wellington and an MBA (Distinction) from London Business School.