The Middle East has recently witnessed a strong surge in demand for IT consulting services, fueled mainly by large-scale government programs combined with a drive for growth, cost management, and security. This trend is expected to continue, thanks to:
- Continued interest of governments in launching large-scale e-government and national ICT (information and communications technology) programs
- Private-sector orientation toward aggressive growth requiring new IT strategies and system modernization
- IT cost management and complexity control
- The increased acceptance and adoption of IT shared services as well as outsourcing models
- Evolving information and infrastructure security threats and vulnerabilities.
Without the right strategy, public- and private-sector groups typically build unnecessary complexity into their IT infrastructures and create vast confusion within their organizations. It should come as no surprise that senior management teams remain unsure what IT investments they should make, what benefits are resulting from their IT functions, why their IT costs keep rising, and why, despite considerable efforts, they are never able to get ahead of security incidents.
How we help our clients
The Strategy& Middle East Information Technology Practice provides strategic advice to help its C-suite clients address complex business and information technology challenges through a robust portfolio of global capabilities. We can set or support the transformation agenda.
Strategy& takes a revolutionary view of IT as a business operating within a business, and addresses a focused agenda:
- Leveraging IT to connect government entities, facilitate communication, and enable the creation of a technology-equipped society in line with public-sector trends toward citizen-centric service organizations. This approach requires government IT executives and CIOs to engage political leadership in a dialogue about how IT contributes to a nation’s transformation.
- Structuring IT to support and enable private-sector business growth in line with the overall organization’s business strategy through initiatives that boost growth, improve efficiency and effectiveness, and provide competitive advantage. This approach requires IT executives to engage their firms in a dialogue about how IT drives the business.
- Reducing IT cost and complexity, thereby minimizing risk and challenging IT to “flex” with the organization rather than act as a fixed and increasing cost base. This effort is accompanied by an increase in information technology’s performance transparency; it allows the business to understand the value of what it is buying and to facilitate proper economic trade-offs between IT and non-IT spending.
- Considering and assessing opportunities for establishing IT shared services within organizations to effectively leverage and scale common platforms as well as outsourcing the IT elements of an organization to better focus internal efforts on core functions and business development and growth. Creating information security programs and capabilities that enable business operations and increase mission effectiveness. We use a business-first, mission-first approach, integrating risk management into the operations of the organization. This approach allows for the elevation of information security from an asset based and technical view to one of strategic importance. At Strategy&, we have the skills and experience to help businesses and organizations properly leverage their IT investments and maximize their IT return. Our capabilities to support this agenda for all industries span four key areas.
- IT–business alignment
- Vision and mission definition
- Value creation IT strategy development
- Strategic target setting
- IT portfolio management and investment strategy
- Cost and complexity management
- IT organization design and development
- Governance design and implementation
- Capability gap assessment and capabilities development
- Planning and management processes design
- Outsourcing strategy
- Operations and technology architecture blueprinting
- Application and service management
- Enterprise architecture design
- Interoperability strategy
- e-Enablement and e-strategy
- Security governance
- Security assessments and certification support
- Security capability design and engineering support
Building on these cross-industry IT service offerings, we have developed industry-specific comprehensive IT services programs for the following sectors in the region, with a sizable number of strategic engagements already completed or currently in place:
- Public sector (e-government)
- Health (e-health)
Since the establishment of our Middle East practice in 2000, the Information Technology group has grown from a handful of consultants to a double-digit team today. We expect our targeted team growth to continue for the foreseeable future given the increasingly high demand for our services.
To effectively deliver our services, we have structured the IT practice in four staff pyramids, one for strategy consultants and three for expert consultants covering IT governance, enterprise IT, and information security. Collectively, these pyramids facilitate our unique extended portfolio of cross-industry and industry-specific IT services.