PwC’s strategy consulting team Strategy& provides a level of operations expertise unique among general management consulting providers. Our definition of operations includes product and process development, manufacturing, sourcing, distribution, supply chain strategy and "back office" operations. Combining deep functional skills and product, process, and service-industry experience, Strategy& helps clients build competitive and differentiating operations capabilities that deliver value while allowing companies to operate profitably and invest in the future.

Client engagements range from acquisition due diligence to operations diagnostic to corporate or business-unit strategy, along with post-merger integration, implementation support, and continuous improvement. We apply lessons learned across industries to achieve and sustain step-change performance improvement. Strategy&’s operations professionals bring an explicit, analytical understanding of strategic, tactical, and operational decisions and how they impact bottom-line performance.

Winning with complexity

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Leading companies are struggling to master the increasing levels of complexity that are inherent in growth. Winning with complexity requires building sets of operations capabilities tailored to each product, market, and channel.
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Strategy& studied 300 leading publically traded companies and found that their complexity challenges have been squeezing operating margins and making profitability harder – even as they continue to grow.

Our thought leadership

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Aimed directly at companies that are determined to build fresh purchasing capabilities that leave behind old, unprofitable sourcing routines forever, this strategy+business Reader is packed with insights and prescriptive.
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By applying tools that have already proven their merit in manufacturing industries — like lean and Six Sigma — health plans can reduce administrative operations costs as much as 15 to 25 percent, while improving quality and service levels.
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Telecom companies can integrate their business support systems applications with operations support systems applications, thereby boosting the operational efficiency and better synergizing the elements of the technology backbone.
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Manufacturers, seeking growth, are held back by their legacy. Ancillary activities added during years of global expansion are draining resources from their core strengths.
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Banks currently pay 80 percent of the bill to provide cash, and cashless payments are forcing up the cost per cash transaction.

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How we help our clients


Strategy& is a leader in the development of forward-looking supply strategies and in helping its clients bring about transformational change. Our dedicated, integrated team brings together a powerful combination of practical industry experience and consulting skill set to address your strategic sourcing and procurement challenges from strategy through execution.

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Supply chain

Strategy& invented the term “Supply Chain Management” more than 30 years ago and has remained a leader in helping our clients develop differentiated supply chain strategies and capabilities. We work with our clients to develop and embed a robust set of capabilities for optimizing supply, manufacturing and distribution networks, tailoring product flows, integrating demand management and operations planning, and driving sustainability and continuous improvement. We enable our clients to drive performance across the dimensions of growth, cost and asset efficiency, service and quality, risk and sustainability.

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Strategy& works with senior executives on challenges like assessing overall manufacturing competitiveness, determining the status of manufacturing technology, defining the right make-versus-buy concepts, and establishing new global manufacturing networks. Equally importantly, we work with manufacturing communities on developing production systems, especially in industries where these are traditionally not common. We also drive cost-improvement programs in uncompetitive plants, and improve quality or throughput with clients wherever circumstances require it.

Service operations

We help clients across a range of service industries develop and implement an improved paradigm for managing complexity. Product architectures that maximize the commonalities and minimize the differences help describe the product or service in a way that is extremely useful in both the innovation and delivery streams. The business is simplified by facilitating alignment of the support infrastructure in the delivery stream through focused technologies and processes, and engineered through tailored business streams that segment the "process" support infrastructure typically around stability, predictability, or difficulty.

Process transformation

Strategy&'s process transformation offerings include the design of new industrial programs, process efficiency and effectiveness, and building Lean Six Sigma capabilities.

Client examples

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