Thanks to digitization, companies across industries are racing to migrate "analog" approaches to customers, products, services, and operating models to an always-on, real-time, and information rich marketplace. Some leaders are redesigning their capabilities and operating models to take full advantage of digital technologies to keep step with the "connected" consumer and attract talent. Others are creating qualitatively new business models — and tremendous value — around disruptive digital opportunities. In doing so, these companies secure not only continued relevance, but also superior returns.
By the year 2020, an entire generation will have grown up in a primarily digital world. Their familiarity with technology, reliance on mobile communications, and desire to remain in contact with large networks of contacts will transform how we work and how we consume.
Every company in every industry will be dramatically affected by the digitization megatrend, and it will be the responsibility of the top teams to lead the charge by developing the right strategy and building the right capabilities for their companies to win in the digitized environment.
The impact of digitization also affects the supply side — the collection of industries and companies, including the traditional IT service providers, the telecom companies, and the hardware, software, and Internet players that are creating the technologies for this brave new world.
Read more thought leadership from Strategy& on the impact of digitization in a broad range of sectors, functions, and regions.
What's hot: Our latest publications on Digitization
The digital interconnection of billions of devices is today’s most dynamic business opportunity.
The study ranks the 50 largest publicly held business-to-business suppliers of digitization-related products, services, and infrastructure. This year, cloud computing, digital fabrication, and the "Internet of things" are transforming how companies build and manage their IT. Industry leaders at the forefront of these trends have already gained a competitive edge.
A new era of networked mobility build around the connected car is arriving ahead of schedule.Digital technologies have turned the car into a rolling communications center that's always on.
In a survey of 500 INSEAD alumni, companies with strong demand analytics capabilities demonstrated higher commercial performance. The key is forging a clear link between these capabilities and the company’s overall strategy. The finding is particularly strong in financial services, retail, and consumer packaged goods.
GCC health providers can use customized whole-person care models (WPCMs) to care for subpopulations that are at disproportionate risk of, or suffering from, non-communicable diseases. WPCMs have five elements: a care coordinator, a multidisciplinary healthcare team, care collaborators, informatics, and incentive structures.